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Delivery

Free Delivery (ROI & NI ONLY)
Irish orders over the value of €49 are delivered FREE OF CHARGE via our standard delivery service.

Delivery

Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking.

When your order has been processed you will receive an email informing you that your order has moved from "In Progress" to "Despatched" which will also give you a DPD tracking number for your items.

Our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Whatever method we use will always require a signature on arrival. Our charges to you cover all postage packing and insurance up to the value of the goods you are buying.

Failure to Delivery
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be given. If the goods are still required, we will require an additional shipping fee to make a second delivery.

It is the responsibility of the customer to be at the delivery address given for shipping as costumes cannot be left without signature. Customers must be available on their chosen contact number to facilitate the courier with delivery. In instances where couriers cannot make phone contact, packages may not be delivered.

Please note that if a customer does request a call before delivery from the courier, we pass the request on to the courier company and cannot guarantee that they will call. They will however try and reach the customer if they are not at the address they have chosen to have their order delivered to.

DELIVERY COSTS

Standard Delivery - €5.99 (ROI & NI)
Our delivery charge for orders up to €49 placed before 12.00 noon Monday to Thursday is €5.99, this is a 3 - 5 day delivery service. We try to dispatch your orders within 48 hours of receipt. Our web dispatch team do not work on Saturdays, Sundays or Bank Holidays, this means we do not ship on these days.

Free Delivery (ROI & NI ONLY)
Irish orders over the value of €49 are delivered FREE OF CHARGE via our standard delivery service (see above).

Standard Delivery - €12.00 (UK) 
Our delivery charge for orders placed before 12.00 noon Monday to Thursday is €12.00, this is a 5 - 7 day delivery service. We try to dispatch your orders within 72 hours of receipt. Our web dispatch team do not work on Saturdays, Sundays or Bank Holidays, this means we do not ship on these days.

These details are for ROI, NI & UK only, customers from other countries will be contacted with any additional charges BEFORE we accept your order.

Retail Outlet Pick Up
You can use our online site to place an order for collection from our Fancy Dress retail outlet.

  • Retail Outlet pick up requires all goods must be purchased on our online site.
  • Your order will be processed in Kilcoole and despatched to our store pick up address which is, Fancy Dress Retail Outlet, Birch Avenue, Stillorgan Industrial Park, Stillorgan, Co Dublin phone 01-2805822, email info@fancydressstore.ie
  • Your order will be ready for collection 48 hours AFTER you have been contacted by our Customer Service Department.
  • Store Pick Up is a free facility we offer customers.
  • Please be aware that all pick up orders that are collected from the store are subject to the returns and refunds policy as orders made through our online site.  No refunds available in store for online purchases.
  • Please be aware there are no facilities for trying on costumes when using Store Pick Up.
  • Store Pick Up Times: 9.30am – 5.30pm Monday to Friday and 10am - 5:30pm Saturdays.
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