Our policy is happy customers are return customers and if you got a product from us that does not entirely satisfy you we want to hear about it.
Items purchased from LoveJoy.ie may be returned for refund within fourteen (14) working days from delivery/receipt of same. Items that are received outside the returns period will be eligible for a credit note.
Should a customer have reason to return an item they must enclose the email received from us on placing of order, this will facilitate us to process the refund promptly.
Costumes purchased from fancydressstore.ie may be returned for refund within fourteen (14) working days from delivery/receipt of same. Costumes that are received outside the returns period will be eligible for a credit note.
Should a customer have reason to return a costume they must enclose the email received from us on placing of order, this will facilitate us to process the refund promptly.
All returns will be subject to a charge of 5% to cover credit card fees.
Items sent out with free shipping and then returned will be subject to a charge of €5.99 (our initial shipping charge).
For hygiene reasons there are no exchanges for personal items such as - False Teeth, Masks, Wigs, Stockings, Tights, Borat ManKini's, Eye Lenses, Underwear etc.
The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.
Shoes & Boots
All goods should be returned to our retail outlet at:
Fancy Dress Store, Birch Avenue, Stillorgan Industrial Park, Stillorgan, County Dublin
We offer a collection service for all our customers, should they wish to avail of it- this can be purchased from our site, just enter DELIVERY into the search box. Please be advised this service is only available in Ireland.
Item(s) must be returned in the condition they were sent. Returns must include all parts of the original item to be eligible for refund. Packages must not be torn. Costumes must not have been worn other than to try on. There must be no trace of perfume, smoke or any other odour.
You are responsible for the cost and risk incurred on returning goods. We recommend that goods be returned by registered post.
Please download returns form here